In 2011, E-Mart established a confectionery factory, followed by a nutritional biotechnology factory in 2013. Both facilities have achieved ISO 22000, HACCP, and TQF certifications, thanks to professional management and strict quality control measures. E-Mart is dedicated to producing goods of high quality, nutrition, and health. Through strict quality control, scientific verification, and the use of premium raw materials, we develop and deliver outstanding products to consumers, consistently pursuing our goal of excellence.

We firmly believe that operating in the food industry is a matter of responsibility, with "quality and safety" being our foremost commitment to consumers. By using only the highest-quality and safest raw materials available globally, we ensure product safety. From production processes to packaging, storage, and transportation, every step adheres strictly to our standards. Furthermore, we have established our own professional laboratory for quality inspection and analysis to guarantee product safety. At E-Mart, we believe that providing exceptional products and earning customer trust are crucial for our "sustainable operation."

To fulfill our commitment to consumer quality, E-Mart adheres to the principle of "guaranteed return or replacement if not satisfied."
 

"For instance, a customer once used half of our product and contacted our company's free nutrition consultation hotline, expressing concern over a slight difference in flavor and color of the purchased milk powder..."

Customer Service: Our milk powder is crafted from New Zealand fresh milk, dried at high temperatures. Variations in flavor and color may occur depending on the season. Please return the half-used products, and we will promptly replace them for you.

Consumer: But I’ve already drunk half of it!

Customer Service: We understand that it was necessary to consume the product first in order to recognize a difference in taste. Your feedback confirms your loyalty, and we value your satisfaction. We will address any product concerns promptly, ensuring you will enjoy our product without any concerns.

E-Mart's commitment to quality always aligns with consumers' needs, earning us their recognition and trust